A change, clearly requested.
If an order detail needs attention, contact Dailivora promptly. Include the purchase reference and the exact change you are asking us to review.
Illustrative personal care photography. See the actual listing for product details and included parts.
Dailivora / Customer Care
The details that help us help.
Identify the purchase
Include the order number and the email used at checkout. If several items are involved, identify each one separately. A precise reference helps avoid confusing a change request with a new product enquiry.
Give the complete replacement detail
For an address correction, provide the full corrected address, including unit and postal details. For an item-related request, identify the current item and the requested alternative or cancellation. Do not assume that a short note changes the stored order.
Understand the preparation stage
Processing and dispatch take 3–5 business days. That period does not establish a guaranteed change or cancellation window. The order may already be in preparation or shipment when the message is reviewed.
Wait for the actual outcome
An email request is not confirmation that a change, cancellation or refund has been completed. Ask the team to clarify the status. Any price difference, replacement availability or shipping adjustment must be confirmed for the specific order.
Keep these details close.
- Order number and purchaser email
- The current detail and the requested replacement
- A complete corrected address, if relevant
- Written confirmation of the outcome
A few helpful answers.
Is an address change guaranteed?
No. The result depends on the actual order stage and what can be changed.
Should I place another order immediately?
First clarify the status of the original purchase and requested change to avoid unintended duplicate orders.
A question worth asking?
Tell us the item or order reference and the detail you need to understand.